Skip to content


At Paloma, we pride ourselves on providing our customers with fine jewelry of exceptional quality, crafted with the utmost care and attention to detail. To ensure your complete satisfaction and confidence in our products, we offer a 180 day warranty on all our jewelry.

Our warranty guarantees that your jewelry is free from any defects in materials and workmanship for a period of one year from the date of purchase. If you discover a manufacturing defect during this time, we will repair or replace the product at no cost to you. This includes issues such as stones falling out, prongs loosening, or clasp failure.

Please note that our warranty does not cover damage caused by normal wear and tear, misuse, accidents, or any modification or repair done by a third party. We also do not cover any damage resulting from improper handling, cleaning, or storage.

If you believe that you have a warranty claim, please contact our customer service team with your original order number and a description of the issue. We will work with you to determine the best course of action, which may include repair or replacement of the product.

It's important to keep in mind that any repairs or alterations made to the product by a third party will void the warranty. Furthermore, the warranty is non-transferable and only applies to the original purchaser of the product.

At Paloma, we are dedicated to providing our customers with exceptional service and quality. We reserve the right to modify our warranty policy at any time, and any updates or changes will be reflected on our website. Thank you for choosing Paloma for your fine jewelry needs.